SHIPPING & DELIVERY
On this page you’ll find everything you need to know about shipping and delivery. If you still have any questions, feel free to reach out. We’re always here to help.
Shipping costs & fees
Shipping costs are calculated at checkout. All fees and additional charges are the responsibility of the customer. Every order is shipped fully insured.
Shipping & delivery times
We do our best to ship all items within two business days. Once the item is shipped you will receive an email with the tracking details. We ship worldwide!
Note that delivery times are based on your location, weekends and holidays. We ship our items from the Netherlands. The delivery time within the Netherlands is 1–2 business days. To other European countries 2–5 business days, worldwide shipping can take up to 3 weeks.
Shipping carriers & insurance
We ship with UPS or PostNL. The shipping insurance is arranged with an external insurance company.
Wrong shipping address
Make sure to inform us as quickly as possible via email, WhatsApp or Instagram if you see a fault in the shipping address. If the item is not shipped yet we can change it to the correct information for you.
Lost or missing package
We are very sorry to hear this! Note that all orders are shipped fully insured. If your package is missing or lost, please contact us as soon as possible so we can start an investigation with the carrier and insurance provider.
Claims must be reported within 7 days after the expected delivery date. It is the customer’s responsibility to report this on time; if not, we cannot guarantee a refund or compensation.
Please note that the investigation is handled externally and can take up to 30 days to complete.
