Terms and Conditions
Article 1 – General
These Terms & Conditions apply to the use of the Vintasje website and all purchases made through it. By using this website or placing an order, you agree to these terms.
Vintasje is registered in the Netherlands.
Chamber of Commerce: 81944845
VAT number: NL862279720B01
Post address: 5605 SH Eindhoven, The Netherlands
Article 2 – Website use
The content on this website is for general information and may be changed at any time without notice.
We do not guarantee that all information is always complete, accurate or up to date. Use of any information on this website is at your own risk.
All content, including images and text, is owned by Vintasje unless stated otherwise. Unauthorised use is prohibited.
Article 3 – Product authenticity
All items sold by Vintasje are guaranteed to be 100% authentic.
We carefully source our products through trusted suppliers and verify each item thoroughly before offering it for sale.
Article 4 – Pricing & payments
All prices listed on the website are fixed and non-negotiable.
We accept iDeal, Apple Pay, Bancontact, Credit Card and PayPal. In some cases, bank transfer may be required.
All bank charges or additional payment fees are the responsibility of the customer.
Ownership of the item remains with Vintasje until full payment has been received.
Article 5 – Orders & cancellation
Orders can only be cancelled prior to shipment. To cancel an order, please contact us via email, whatsapp or Instagram as soon as possible.
If an item is mistakenly listed for €0.00 (or other misleading prices), this is considered an error. Orders placed under such conditions will be cancelled and will not be fulfilled.
Article 6 – Shipping
We ship worldwide using UPS and PostNL.
Shipping costs are calculated at checkout and are the responsibility of the customer.
Orders are shipped within 1–3 business days after payment.
Estimated delivery times:
Netherlands: 1–2 business days
Europe: 2–5 business days
Worldwide: up to 3 weeks
Customs duties and taxes are the responsibility of the customer.
Article 7 – Risk & delivery
All orders are shipped with tracking and insurance. The insurance is via an external insurance company.
Once the tracking status indicates delivery, responsibility transfers to the customer.
If a shipment is lost, an investigation will be started with the carrier. The investigations has to be started within 7 days, so make sure to inform us within this time frame. Responsibility lies with the customes. This process may take up to 30 days.
Note: any issues (damage, loss or missing items) must be reported within 48 hours after delivery confirmation. Claims submitted after this period may not be accepted.
Article 8 – Returns
Returns are accepted within 14 days after receiving the item. The item must be shipped back within this period.
Returned items must be in original condition: unworn, undamaged and free of odors.
Return shipping costs, customs fees and risks are the responsibility of the customer.
Shipping costs are non-refundable.
Items purchased via bidding cannot be returned.
Refunds will be processed within 14 days after receiving and inspecting the return.
Article 9 – Product condition
All items are pre-loved and often vintage. Signs of wear may be present and will be described on the product page.
Customers are responsible for reviewing all product details, photos and descriptions before purchasing.
Article 10 – Warranty
Vintasje does not provide warranty on items.
Customers are responsible for inspecting the item upon receipt. Once the item has been used, it cannot be returned.
Article 11 – Privacy & security
We value your privacy and take appropriate measures to protect your personal data.
Article 12 – External links
This website may contain links to external websites. Vintasje is not responsible for the content or practices of these websites.
Article 13 – Applicable law
These Terms & Conditions are governed by the laws of the Netherlands.
Article 14 – Contact
For any questions regarding these Terms & Conditions, please contact:
