FAQ
Are the items authentic?
Yes. Every item is carefully checked and authenticated before being listed. We only sell genuine pre-loved designer pieces. We tell you more about our authentication process here.
What comes with the items?
On the product page we describe everything that comes with the items, such as authenticity cards, straps or dust bags. You can also choose to add a Vintasje dust bag or gift bag to your order.
Where do I find the condition of an item?
On the product page we give a rating from 0 to 10 with a short description of the signs of wear. We also take close-up pictures of any signs on an item, so make sure to check all the pictures carefully before making a purchase.
Can I sell my item to Vintasje?
Yes, absolutely. We would love to give your piece a new destination. We tell you all about this process here.
Orders & Shipping
Do I have to pay the shipping costs & fees?
Shipping costs are calculated at checkout. All fees and additional charges are the responsibility of the customer. Every order is shipped fully insured.
What is the delivery time?
We do our best to ship all items within two business days. Once the item is shipped you will receive an email with the tracking details.
Please note that delivery times depend on your location, weekends and holidays. We ship our items from the Netherlands. Delivery within the Netherlands takes 1–2 business days, to other European countries 2–5 business days, and worldwide shipping can take up to 3 weeks.
Do you ship worldwide?
Yes, we do! We want to make everyone happy with our Vintasje items.
Which shipping companies do you use?
We ship with UPS or PostNL.
Is my order shipped insured?
We ship every item fully insured. The shipping insurance is arranged with an external insurance company.
What if I filled in the wrong shipping address?
Make sure to inform us as quickly as possible via email, WhatsApp or Instagram if you notice a mistake in the shipping address. If the item has not been shipped yet, we can change it to the correct information for you.
What if my package is lost or missing?
We are very sorry to hear this! Note that all orders are shipped fully insured. If your package is missing or lost, please contact us as soon as possible so we can start an investigation with the carrier and insurance provider.
Claims must be reported within 7 days after the expected delivery date. It is the customer's responsibility to report this on time; if not, we cannot guarantee a refund or compensation.
Please note that the investigation is handled externally and can take up to 30 days to complete.
Returns
Do you accept returns?
Yes, please read our return policy in case you want to return an item.
